helpwithpropertymanagement.com ("we," "us," or "our") operates the website (the "Site"). This policy explains what information we collect when you use the Site, why we collect it, who we share it with, and what control you have over it.
By using the Site, you agree to the practices described here. If you do not agree, please stop using the Site.
A Few Terms
Account. A login we create for you to access parts of the Site.
Cookies. Small files a website stores on your device to remember information about your visit.
Device. Any computer, phone, or tablet used to access the Site.
Personal information. Information that identifies you, or that could reasonably be linked back to you.
Service provider. An outside company or contractor that handles data on our behalf so we can run the Site or our business.
Usage information. Technical data collected automatically as you browse, such as how long you spend on a page.
You. The person using the Site, or the business or entity that person represents.
Information We Collect
Information you give us
When you fill out a form, request a quote, or contact us, we may ask for:
- Name
- Email address
- Phone number
- property address, city, state, and ZIP code
We only ask for what we need to respond to you or deliver the service you requested.
Information collected automatically
When you visit the Site, our systems record technical details on their own. That includes your IP address, browser type and version, which pages you viewed, the date and time of your visit, how long you stayed, device identifiers, and general diagnostic data.
If you visit from a phone or tablet, we may also record the device type, mobile operating system, mobile browser, and device ID.
Cookies and Similar Tools
We use cookies and comparable tools to keep the Site working and to understand how visitors use it. Alongside cookies, that can include pixels, tags, web beacons, and scripts.
Your browser can be set to refuse cookies or to warn you when one is sent. Some parts of the Site may not work properly if you block them.
Cookies fall into two groups. Session cookies disappear when you close your browser. Persistent cookies stay on your device between visits.
Here is how we use each type:
Essential cookies (session). Set by us. These keep the Site functioning, sign you in, and help block fraudulent account use. Without them, features you asked for cannot be delivered.
Consent cookies (persistent). Set by us. These record whether you already accepted our cookie notice, so we stop asking.
How We Use Your Information
We use what we collect to:
- Run and maintain the Site, including monitoring how it performs
- Set up and manage your account, and give you access to features tied to it
- Carry out a contract with you, including any services or products you purchased
- Reach you by email, phone, text, or app notification about your account, your requests, service updates, or security notices
- Respond to questions and handle requests you send us
- Send news, offers, and information about services similar to what you already bought or asked about, unless you tell us to stop
- Review performance, spot usage trends, measure our marketing, and improve what we offer
Text Messages
If you gave us your phone number and agreed to receive texts, we may send you messages about your account, your inquiry, or our services. Message and data rates may apply.
To stop, reply STOP or UNSUBSCRIBE to the number that texted you. We will remove you once the message reaches us.
We do not sell or share your phone number or SMS consent with third parties for their own marketing.
When We Share Information
We may share your information in these situations:
Service providers. Vendors that help us run the Site and our business, including hosting, analytics, email, texting, CRM, and payment tools.
Business transfers. During talks about, or as part of, a merger, acquisition, financing, or sale of company assets.
Affiliates. Our parent company, subsidiaries, and companies under common control with us. We require them to follow this policy.
Business partners. Partners who help us offer products, services, or promotions.
Other users. Anything you post in a public area of the Site can be seen by other users and may spread beyond the Site.
With your permission. Any other purpose you agree to.
How Long We Keep It
We keep personal information only as long as we need it for the purposes described here. We may keep it longer to meet legal obligations, settle disputes, or enforce our agreements.
Usage information is generally kept for a shorter window, unless we need it for security, to improve how the Site works, or because the law requires it.
Where Your Information Goes
We process information at our offices and wherever our service providers operate. That means your information may be transferred to and stored on servers outside your state, province, or country, where privacy laws may work differently than they do where you live.
Submitting your information to us means you accept that transfer. We take reasonable steps to see that your data stays secure and handled in line with this policy, and we do not transfer it anywhere that lacks adequate protections.
Legal Disclosures
We may be required to hand over your personal information if the law demands it, or in response to a valid request from a court, regulator, or government agency.
We may also disclose it when we believe in good faith that doing so is needed to:
- Meet a legal obligation
- Protect or defend our rights or property
- Look into possible wrongdoing connected to the Site
- Protect the safety of our users or the public
- Protect against legal liability
Security
We care about protecting your information, and we use commercially reasonable safeguards to do it. That said, no method of sending data over the internet or storing it electronically is completely secure. We cannot promise absolute security.
Children
The Site is not intended for anyone under 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child gave us personal information, contact us. If we learn we collected information from a child under 13 without verified parental consent, we remove it from our servers.
Where the law in your country requires a parent's consent before we can process your information, we will ask for it first.
Links to Other Sites
The Site may link out to websites we do not run. Clicking a third party link takes you off our Site. We recommend reading the privacy policy of any site you visit.
We do not control and are not responsible for the content or privacy practices of those sites.
Your Choices and Rights
Depending on where you live, you may have the right to request a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of certain uses. To make a request, contact us using the details below.
You can unsubscribe from our marketing emails using the link at the bottom of any message.
Changes to This Policy
We may update this policy from time to time. When we do, we post the new version on this page and change the "Last updated" date above.
For meaningful changes, we will let you know by email or a notice on the Site before they take effect. Changes apply once posted, so it is worth checking back now and then.
Contact Us
Questions about this policy or your information:
helpwithpropertymanagement.com
You can also reach us through our Contact Us page.